It is our intention to provide the best quality of care to our patients. If you have any comments, suggestions or complaints please do not hesitate to contact the Practice Manager.

SUGGESTION BOX
A box is situated at reception for any comments on the service offered. We invite you to comment, in writing, either anonymously or accompanied by your name and address. if you leave your name and address, we will acknowledge your comments.

COMPLAINTS
We have our own in-house Complaints Procedure. If you have a complaint, please use the Complaints Procedure. We use complaints to identify training issues. please ask for information about the complaints Procedure at Reception.

We hope that most problems can be sorted out easily and at the time they arise. However if you are not satisfied with the outcome of the complaint, you should write to Mrs Sally Collingwood, Patient Relations and Complaints Manager, NHS Ayrshire and Arran, P O Box 13, Eglinton House, Ailsa Hospital, Dalmellington Road, Ayr, KA6 6AB